CFPB: Report Details Student Borrower Harms from Servicing Failures and Program Disruptions
Analysis of 18,000 borrower complaints reveals payment processing errors, inaccurate bills and repayment information, and unhelpful customer service The Consumer Financial Protection Bureau (CFPB) today released the annual report of the CFPB Student Loan Ombudsman, highlighting the severe difficulties reported by student borrowers due to persistent loan servicing failures and program disruptions. The report details how millions…
CFPB: Exams Find Loan Servicing Failures, Illegal Debt Collection Practices, and Issues with Medical Payment Products
Supervisory Highlights report also reviews practices related to deposit and prepaid account freezes and information access The Consumer Financial Protection Bureau (CFPB) today published an edition of Supervisory Highlights sharing key findings from recent examinations of auto and student loan servicing companies, debt collectors, and other financial services providers. The report also highlights consumer complaints about medical…