CFPB: New Report Shows Many Americans Are Surprised by Overdraft Fees
New report finds many of these customers have cheaper credit options available The Consumer Financial Protection Bureau (CFPB) today issued a new report finding that many consumers are still being hit with unexpected overdraft and nonsufficient fund (NSF) fees, despite recent changes implemented by banks and credit unions that have eliminated billions of dollars in…
OCC: Annual Report for 2023 Issued
The Office of the Comptroller of the Currency (OCC) today published its 2023 Annual Report. The OCC Annual Report provides Congress with an overview of the condition of the federal banking system, discusses the OCC’s strategic priorities and initiatives, and shares the agency’s financial management and condition. In 2023, the OCC marked its 160th anniversary of…
ABA: National Survey Finds 97% of Consumers Give High Marks to Their Bank’s Online and Mobile Experience
Results also show Americans trust banks most to protect their personal information Ninety-seven percent of consumers rate their bank’s online and mobile app experience as “excellent,” “very good,” or “good,” according to a national survey conducted by Morning Consult on behalf of the American Bankers Association. When considering the growth of digital and online tools…
ABA: National Survey Finds Bank Customers Use Mobile Apps More Than Any Other Channel to Manage Their Accounts
For the fourth year in a row, U.S. consumers are conducting their banking via mobile apps more often than any other method, according to a new survey conducted by Morning Consult on behalf of the American Bankers Association. The national survey found that consumers continue to embrace digital banking channels, with 48% of bank customers…
CFPB: Proposed Rule Issued to Jumpstart Competition and Accelerate Shift to Open Banking
Personal Financial Data Rights rule would challenge industry to compete for customers, protect consumers from excessive surveillance, and help people walk away from bad service Today, the Consumer Financial Protection Bureau (CFPB) proposed a rule that would accelerate a shift toward open banking, where consumers would have control over data about their financial lives and…
ABA: New National Survey Finds U.S. Consumers Remain Happy with Their Bank and Competitive Financial Services Marketplace
Survey also found consumers highly value overdraft protection and want Congress to allow banks to serve cannabis-related businesses More than 8 in 10 Americans (84%) say they are “very satisfied” or “satisfied” with their primary bank, and 94% rate their bank’s customer service as “excellent,” “very good” or “good,” according to a new survey conducted…
Agencies Request Comment on Proposed Rules to Strengthen Capital Requirements for Large Banks
Bank regulatory agencies today requested comment on a proposal to increase the strength and resilience of the banking system. The proposal would modify large bank capital requirements to better reflect underlying risks and increase the consistency of how banks measure their risks. The changes would implement the final components of the Basel III agreement, also…
Federal Reserve: FedNow Service, New System for Instant Payments, Now Live
The Federal Reserve on Thursday announced that its new system for instant payments, the FedNow® Service, is now live. Banks and credit unions of all sizes can sign up and use this tool to instantly transfer money for their customers, any time of the day, on any day of the year. “The Federal Reserve built the…
OCC: Acting Comptroller Discusses Delivering Financial Education and Banking Services in Indian Country
Acting Comptroller of the Currency Michael J. Hsu today discussed the role of national banks and federal savings associations in delivering capital and other financial services to support economic development, housing, and other needs in Indian Country in remarks prepared for delivery at the Financial Literacy and Education Commission meeting. In his remarks, Mr. Hsu…