ABA: New Survey Shows 95 Percent of Consumers Give High Marks to Digital Banking
Data reinforce Americans like and appreciate innovative services offered by banks Ninety-five percent of consumers rated their bank’s online and mobile app experience as “excellent,” “very good,” or “good,” according to a new survey conducted by Morning Consult on behalf of the American Bankers Association. The survey also found that nearly 8 in 10 people…
ABA: New Survey Highlights Bank Customer Preference for Digital Channels Continues to Grow
Mobile apps nearly overtake online banking for top spot while branches remain popular Nearly three-quarters of Americans (73 percent) most often access their bank accounts via online and mobile platforms, according to a recent survey conducted by Morning Consult on behalf of the American Bankers Association, an increase over last year (72 percent). The number…
ABA: New Survey Shows Americans Remain Highly Satisfied with Their Bank
Nearly 9 in 10 Americans with a bank account (88 percent) say they are “very satisfied” or “satisfied” with their primary bank, and 96 percent rate their bank’s customer service as “excellent,” “very good” or “good,” according to a new survey conducted by Morning Consult on behalf of the American Bankers Association. The survey, unveiled…
CFPB: Bureau and State Regulators Launch American Consumer Financial Innovation Network
The Consumer Financial Protection Bureau (Bureau), working in partnership with multiple state regulators, launched the American Consumer Financial Innovation Network (ACFIN), a network to enhance coordination among federal and state regulators to facilitate financial innovation. The Bureau invited all state regulators to join ACFIN, and the initial members of ACFIN are the Attorneys General of:…
CFPB: Tax Time Savings Pilot Study Research Released
The Consumer Financial Protection Bureau (Bureau) released today the results of a pilot study, Planning for tax-time savings, launched with the tax preparation company H&R Block that shows that simple messages encouraging customers to use their prepaid card to save at tax time increased the likelihood that they would do so. The pilot study, conducted…
OCC: Comptroller Visits New Mexico Pueblos to Discuss CRA and Bank Services
Comptroller of the Currency Joseph Otting today visited Native American pueblos in New Mexico as part of a nationwide effort to discuss modernizing Community Reinvestment Act (CRA) regulations and opportunities to bring more investment, lending, and services to underserved areas. While in northern New Mexico, the Comptroller and senior staff from the Office of the…
ABA: Foundation Seeking Banks to Host 10th Annual Lights, Camera, Save! Video Contest
The American Bankers Association Foundation is urging banks across the country to participate in its Lights, Camera, Save! video contest. Lights, Camera, Save! is a national contest that encourages teens to use video to communicate the value of sound money management. Through Lights, Camera, Save!, teen participants will create a video up to 90 seconds that demonstrates…
ABA: New Report Examines Banks’ Use of Social Media
87 percent report active social media engagement More than eight in 10 banks (84 percent) believe social media is important to their institution and 87 percent are very or somewhat active on their social media accounts, according to a new report released today by the American Bankers Association. The State of Social Media in Banking 2019 highlights…
FDIC: Annual Publication Examines Potential Credit and Market Risks
The Federal Deposit Insurance Corporation (FDIC) today published its 2019 Risk Review, an annual publication highlighting emerging risks and exposures in the banking system. The publication will be of particular interest to financial institutions, policymakers, analysts, and regulators. “The FDIC is committed to transparency and accountability, and the publication of our 2019 Risk Review provides an opportunity for…
FDIC: Agency to Centralize Key Aspects of Its Large, Complex Financial Institutions Activities
The Federal Deposit Insurance Corporation (FDIC) today announced its intentions to centralize the supervision and resolution activities for the largest banks and complex financial institutions in a new division to be named the Division of Complex Institution Supervision and Resolution (CISR). “Centralizing the FDIC’s expertise of large, complex financial institutions into a single division within…