CRA COVID FAQ 18: CRA Consideration for Services Provided Virtually by Bank Employees
Question 18 Considering the challenge of providing in-person community development services during the COVID-19 pandemic, how will such services provided virtually by bank representatives be considered for CRA purposes? (new FAQ added March 8, 2021) Response 18 Historically, for CRA purposes, bank representatives have primarily provided community development services in-person. However, the agencies recognize that…